25 years of IT. One very deliberate pivot.
I started in IT when Windows NT was still considered modern and the cloud was something you saw when you looked up. Over the past 25 years I've built networks, administered servers, run security assessments, managed migrations, and kept businesses running through every major technology shift — the internet, mobile, virtualization, cloud. I've seen which waves matter and which ones wash out.
AI is the wave that matters. Not because it's new, but because it's the first technology in a long time that can meaningfully change how a small business operates — not just what software it uses. The businesses that figure this out over the next few years will have a real advantage. The ones that wait for it to "settle down" will spend years catching up.
Most AI consultants come from a software or marketing background. They can tell you what AI can theoretically do. I come from 25 years of deploying technology in real business environments, which means I can tell you what it will actually do in yours — and then go build it.
Flying Solo.
I run Knappenberger Consulting as a solo practice by choice. A small, well-managed client roster means every engagement gets senior-level attention. No junior staff learning on your dime, no account managers between you and the person doing the work. When you call, you reach me. That's the arrangement.
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